Tailor services to your needs
Whether you’re looking to decrease response times or add third-party technology support, Cloud Customer Care provides multiple offerings to fit your needs.
Case and phone support is available to Google Workspace administrators. Sign In as an admin for help and to manage users. Also, connect with the Google Workspace Administrator help community.
If you’re not a Google Workspace admin, find answers to product issues, billing, and more at Google Help.
Whether you’re looking to decrease response times or add third-party technology support, Cloud Customer Care provides multiple offerings to fit your needs.
You can use Standard Support which is included in your Google Workspace license or upgrade to Enhanced or Premium Support for faster response times and more services.
The Technical Support experts in Enhanced and Premium Support have Advanced product knowledge and improved analysis tools, bringing more efficiency to your Support experience.
Google Workspace and GCP Premium Support customers have access to these features and services.
Receive 15-min SLOs (service-level objectives) for P1 cases to accelerate issue resolution for business critical needs.
Work with a designated Technical Account Manager (TAM) to help with operational rigor, platform health and architecture stability.
Engage with technical experts with advanced product knowledge to resolve issues.
Access to hundreds of Google Workspace training labs in the Qwiklabs learning platform.
Quarterly reviews with trusted advisors to manage your customer support experience and identify key operational metrics for continuous improvement.
Work with a team that is familiar with your applications and systems through Google Customer Aware Support.
Assistance with the setup, configuration and technical support of third-party applications.
Access Google Cloud’s solutions up to 20+ months in advance and test upcoming features.
Choose the offering that better addresses your business needs.
Accelerated response times, with 24/7 access to priority support. Included in Google Workspace Enterprise edition.
Standard Support is included with a Google Workspace subscription.
Proactive and tailored support for your most business-critical needs.